At Second Cup, we know that in order to provide the best coffee for our Guests, we must continue to work in harmony with both the environment and people who provide us with the best quality coffee beans. To both our Guests and coffee producers, we pledge that our coffee growing environment is treated with the utmost respect and dignity. All of our coffee producers provide a safe and healthy work environment and employees are compensated in a fair and equitable manner. As well, Second Cup continues to provide financial remuneration for quality beans to directly benefit the farmers, workers and mills. This is our promise.
Second Cup Coffee Co.™ Launches New Rewards Program with Innovative Mobile App
Apr 27, 2015
7:00am
MISSISSAUGA, ON, April 27, 2015 /CNW/ - Second Cup Ltd. today announced the national launch of Second Cup Coffee Co.™ Rewards – a free loyalty program with a mobile app designed to enhance its customers' coffee experience by providing a simple and fast way to earn points, redeem rewards and be delighted by personalized offers and surprises. Today's launch represents another milestone in the company's brand revolution and commitment to delivering the ultimate coffee experience to Canadians. The Rewards program allows members to earn points for every dollar spent at Second Cup, providing exceptional value as reward levels are quickly reached. To join Rewards, customers can simply download the FREE Second Cup Coffee Co. Rewards app from the App Store or Google Play, or pick up a card in café. Members can even use the app on their Apple® Watch, making Second Cup Coffee Co. one of the first Canadian companies to debut an app for the new device. With this exciting introduction, Second Cup demonstrates its dedication to superior quality and innovation.
"As our Second Cup coffee revolution continues, we are igniting Canadians' passion for our brand, thanks to the many innovations we've introduced," says Vanda Provato, Vice President Marketing & Category, The Second Cup Ltd. "Our new Rewards program and mobile app embody our commitment to creating a premium, personalized brand experience for our customers."
Second Cup Coffee Co. Rewards members earn 10 points for every dollar spent and will start earning points simply by signing up. To launch the Rewards program, those who join before May 20, will also enjoy a welcome offer of 500 points – redeemable for a FREE brewed coffee, espresso or tea beverage, of any size, made exactly to their liking. Special surprises along the way like a free beverage on their membership anniversary date and other personalized bonus offers, mean members can enjoy rewards even faster.
Putting the Customer Front and Centre
The Second Cup Coffee Co. Rewards app reflects the modern look and feel of the redesigned brand. The app aims to make members' Second Cup experience more rewarding with fast, flexible rewards, more convenient with digital payments and more delightful with surprises that can only be found in-app. As with all of the new branding elements and the new café, the app is clean, simple and a pleasure to use. Some of the fun elements include a "tap to drop" feature that responds to gravity and releases a drop of liquid into your Rewards cup. The app also includes an instant feedback feature that allows members to communicate with the brand through a fast, lightweight interaction. With this feature members can share their opinions on existing and new product ideas and experiences at Second Cup.
Made in Canada for Canadians, the app also allows members to:
- Find out when there's a new promotion, a nearby offer, or a customized offer.
- Pay for purchases directly from the app.
- Top up their card balance with easy reload.
- Track rewards and redeem when desired.
- Find a Second Cup café with the Café Locator.
- Pay for purchases and collect points using the Second Cup Coffee Co. Rewards app on the brand new Apple® Watch.
For more information, customers are invited to visit their local Second Cup café or the company website at www.secondcup.com/rewards.
One-to-One in Calgary
"We launched and refined our program through a pilot in Calgary to ensure Second Cup Coffee Co. Rewards would truly deliver a rewarding experience for our customers," says Ms. Provato. "The valuable feedback we received from both customers and franchisees allowed us to enhance the program before national roll out. We thank Calgarians for their insight, and we are excited to now offer this fresh, meaningful loyalty experience to all Canadians."
The Second Cup Coffee Co. Rewards app is rooted in the five pillars of the company – superior quality, optimism, collaboration, creativity and community. The launch of Second Cup Coffee Co. Rewards marks another pivotal milestone in the brand's transformation to become the Canadian specialty coffee retailer most passionately committed to quality and innovation. As part of the company's revolution, Second Cup Coffee Co. has introduced an updated brand image, a modern café of the future design, a new food program, and a new artistic series of take-away cups featuring emerging Canadian artists. Follow the company's website, Facebook, and Twitter for more innovations in the weeks to come.
About Second Cup
Founded in 1975, The Second Cup Ltd. is a Canadian specialty coffee retailer operating over 345 cafés across the country. All of the approximately 4,000 Second Cup baristas are trained coffee experts who handcraft over 1 million beverages every week, and are committed to ensuring excellence in every cup and the very best customer experience possible. For more information, please visit www.secondcup.com or find the company on Facebook and Twitter.
SOURCE The Second Cup Ltd.
Video with caption: "Video: Second Cup Coffee Co.™ Launches New Rewards Program with Innovative Mobile App.". Video available at: http://youtu.be/l9bSqLIvZvk
For further information: For media inquiries and interview requests, please contact: Rebecca Crittenden, Strategic Objectives, (416) 366-7735 X268. Email: rcrittenden@strategicobjectives.com.